Has COVID-19 changed our loyalty towards public transport? Understanding the moderating role of the pandemic in the relationship between service quality, customer satisfaction and...

por Esmailpour, Javad, Aghabayk, Kayvan, Aghajanzadeh, Mohammad, De Gruyter, Chris
Publicado 2022

Importance – Performance Analysis (IPA) of metro service attributes during the COVID-19 pandemic

por Aghajanzadeh, Mohammad, Aghabayk, Kayvan, Esmailpour, Javad, De Gruyter, Chris
Publicado 2022