Quality Evaluation of Health Services Using the Kano Model in Two Hospitals in Peru

por Barrios-Ipenza, Fernando, Calvo-Mora, Arturo, Criado-García, Fernando, Curioso, Walter H.
Publicado 2021

Patient Satisfaction in the Peruvian Health Services: Validation and Application of the HEALTHQUAL Scale

por Barrios-Ipenza, Fernando, Calvo-Mora, Arturo, Velicia-Martín, Félix, Criado-García, Fernando, Leal-Millán, Antonio
Publicado 2020