Key concepts in artificial intelligence and technologies 4.0 in services

por Belk, Russell W., Belanche, Daniel, Flavián, Carlos
Publicado 2023

The role of customers in the gig economy: how perceptions of working conditions and service quality influence the use and recommendation of food delivery services

por Belanche, Daniel, Casaló, Luis V., Flavián, Carlos, Pérez-Rueda, Alfredo
Publicado 2021