Application of the QFD-fuzzy-SERVQUAL methodology as a quality planning tool at the surgical centre of a public teaching hospital

por Junior, Jurandir Barreto Galdino, Hékis, Hélio Roberto, Costa, José Alfredo Ferreira, de Andrade, Íon Garcia Mascarenhas, dos Santos Cabral, Eric Lucas, Castro, Wilkson Ricardo Silva, de Medeiros Florentino, Davidson Rogério, de Oliveira Barreto, Tiago, da Costa Júnior, João Florêncio
Publicado 2022