Identification of quality gaps in healthcare services using the SERVQUAL instrument and importance-performance analysis in medical intensive care: a prospective study at a medical...

por Lu, Shu-Ju, Kao, Hsiu-O, Chang, Bao-Lin, Gong, Shu-Ing, Liu, Shu-Mei, Ku, Shih-Chi, Jerng, Jih-Shuin
Publicado 2020