Requests classification in the customer service area for software companies using machine learning and natural language processing

por Arias-Barahona, María Ximena, Arteaga-Arteaga, Harold Brayan, Orozco-Arias, Simón, Flórez-Ruíz, Juan Camilo, Valencia-Díaz, Mario Andrés, Tabares-Soto, Reinel
Publicado 2023