Patients’ perceptions of service quality in China: An investigation using the SERVQUAL model

por Fan, Li-hua, Gao, Lei, Liu, Xin, Zhao, Shi-hong, Mu, Hui-tong, Li, Zhe, Shi, Lei, Wang, Ling-ling, Jia, Xiao-li, Ha, Min, Lou, Feng-ge
Publicado 2017