The influence of service quality and anticipated emotions on donor loyalty: an empirical analysis in blood centres in Spain

por Martín-Santana, Josefa D., Melián-Alzola, Lucía
Publicado 2022

Donor orientation and service quality: Key factors in active blood donors’ satisfaction and loyalty

por Martín-Santana, Josefa D., Cabrera-Suárez, María Katiuska, Déniz-Déniz, María de la Cruz, Reinares-Lara, Eva
Publicado 2021

Long–term outcome factors associated with prolonged admission to the ICU

por Santana-Cabrera, Luciano, Torrent, Rosa Lorenzo, Sánchez-Palacios, Manuel, Rodríguez-Escot, Cristina, Martín-Santana, Josefa D., Hernández Hernández, Juan Ramón
Publicado 2014