Business process performance measurement: a structured literature review of indicators, measures and metrics

por Van Looy, Amy, Shafagatova, Aygun
Publicado 2016

Development and testing of an explorative BPM acceptance model: Insights from the COVID-19 pandemic

por Ahmad, Tahir, Van Looy, Amy
Publicado 2021

Exogenous Shocks and Business Process Management: A Scholars’ Perspective on Challenges and Opportunities

por Röglinger, Maximilian, Plattfaut, Ralf, Borghoff, Vincent, Kerpedzhiev, Georgi, Becker, Jörg, Beverungen, Daniel, vom Brocke, Jan, Van Looy, Amy, del-Río-Ortega, Adela, Rinderle-Ma, Stefanie, Rosemann, Michael, Santoro, Flavia Maria, Trkman, Peter
Publicado 2022