Applying revised gap analysis model in measuring hotel service quality

por Lee, Yu-Cheng, Wang, Yu-Che, Chien, Chih-Hung, Wu, Chia-Huei, Lu, Shu-Chiung, Tsai, Sang-Bing, Dong, Weiwei
Publicado 2016

An empirical research on customer satisfaction study: a consideration of different levels of performance

por Lee, Yu-Cheng, Wang, Yu-Che, Lu, Shu-Chiung, Hsieh, Yi-Fang, Chien, Chih-Hung, Tsai, Sang-Bing, Dong, Weiwei
Publicado 2016