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| LEADER |
00000cam a22000002a 4500 |
| 001 |
ocm20453014 |
| 003 |
UV# |
| 005 |
20161213131332.0 |
| 008 |
020425s1992 sp b 001 0 spa d |
| 010 |
|
|
|a 89027570
|
| 020 |
|
|
|a 0471516163
|
| 040 |
|
|
|a DLC
|c DLC
|d UV#
|
| 050 |
|
4 |
|a HF5415.5
|b C37
|
| 082 |
0 |
0 |
|a 658.8/12
|2 20
|
| 100 |
1 |
|
|a Carr, Clay,
|d 1934-
|9 407858
|
| 245 |
1 |
0 |
|a La vanguardia del servicio al cliente
|b : 15 claves para satisfacer al cliente
|c / Clay Carr.
|
| 260 |
|
|
|a España :
|b Edic. Diaz de Santos,
|c ©1990.
|
| 300 |
|
|
|a xxxi, 274 p. ;
|c 22 cm.
|
| 500 |
|
|
|a Traducción de: Front-line customer service: 15 keys to customer satisfaction
|
| 504 |
|
|
|a Bibliografía: p. 269-276
|
| 650 |
|
4 |
|a Relaciones con los clientes
|9 4792
|
| 650 |
|
4 |
|a Empresas
|x Relaciones públicas.
|
| 901 |
|
|
|a Z0
|b UV#
|
| 942 |
|
|
|c LIBRO
|2 lcc
|6 _
|
| 999 |
|
|
|c 126266
|d 126266
|
