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| LEADER |
00000cam a22000002a 4500 |
| 001 |
ocm45083342 |
| 003 |
OCoLC |
| 005 |
20210826123629.0 |
| 008 |
031112s2000 sp 000 0 spa d |
| 999 |
|
|
|c 161413
|d 161413
|
| 020 |
|
|
|a 848088536X
|
| 040 |
|
|
|a PL#
|b spa
|c PL#
|d UV#
|
| 050 |
|
4 |
|a HF5415.5
|b E44 C5
|
| 100 |
1 |
|
|a Elías, Joan
|
| 245 |
1 |
0 |
|a Clientes contentos de verdad :
|b claves para comprender a clientes y usuarios /
|c Joan Elías.
|
| 260 |
|
|
|a Barcelona :
|b Gestión 2000,
|c 2000.
|
| 300 |
|
|
|a 154 p. :
|b il. ;
|c 23 cm.
|
| 336 |
|
|
|2 rdacontent
|
| 337 |
|
|
|2 rdamedia
|
| 338 |
|
|
|2 rdacarrier
|
| 504 |
|
|
|a Bibliografía: p. 153-154.
|
| 650 |
|
4 |
|a Servicios al cliente
|
| 650 |
|
4 |
|a Relación con los clientes.
|
| 650 |
|
4 |
|a Garantía de calidad.
|
| 901 |
|
|
|a Z0
|b UV#
|
| 902 |
|
|
|a DBUV
|
| 942 |
|
|
|c LIBRO
|
