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00000cam a2200000Ia 4500 |
| 001 |
ocm54073082 |
| 003 |
OCoLC |
| 005 |
20170605143245.0 |
| 008 |
041011s2004 flua b 00 0 eng d |
| 035 |
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|a (Sirsi) i9781574443561
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| 040 |
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|a DLC
|c DLC
|d UV#
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|a 1574443569
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|a pcc
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|a HF5415.5
|b J63 2004
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| 082 |
0 |
0 |
|a 658.8/12
|2 22
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| 100 |
1 |
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|a Johnson, William C.
|q (William Charles),
|d 1954-
|
| 245 |
1 |
0 |
|a Superior customer value in the new economy :
|b concepts and cases /
|c William C. Johnson and Art Weinstein.
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| 250 |
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|a 2nd ed.
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| 260 |
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|a Boca Raton, FL :
|b CRC Press,
|c 2004.
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| 300 |
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|a xix, 434 p. :
|b il. ;
|c 25 cm.
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| 504 |
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|a Incluye notas bibliográficas.
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| 650 |
|
4 |
|a Servicios al cliente
|x Administración.
|
| 650 |
|
4 |
|9 2877
|a Satisfacción del consumidor
|
| 700 |
1 |
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|a Weinstein, Art.
|t Designing and delivering superior customer value. 1999.
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| 902 |
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|a DGBUV
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| 901 |
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|b UV#
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| 596 |
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|a 2 43 72
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| 942 |
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|c LIBRO
|6 _
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| 999 |
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|c 173289
|d 173289
|
