Omachonu, V. K., Ross, J. E., & Swift, J. A. (2004). Principles of total quality (3rd ed.). CRC Press.
Cita Chicago Style (17a ed.)Omachonu, Vincent K., Joel E. Ross, y J. A. Swift. Principles of Total Quality. 3rd ed. Boca Raton, Fla.: CRC Press, 2004.
Cita MLA (8a ed.)Omachonu, Vincent K., et al. Principles of Total Quality. 3rd ed. CRC Press, 2004.
Precaución: Estas citas no son 100% exactas.