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| LEADER |
00000cam a22000002a 4500 |
| 001 |
ocm52594807 |
| 003 |
OCoLC |
| 005 |
20160216095527.0 |
| 008 |
041206s2003 ctua b 00 0 eng d |
| 020 |
|
|
|a 156720564X
|
| 040 |
|
|
|a DLC
|c DLC
|d UV#
|
| 042 |
|
|
|a pcc
|
| 050 |
|
4 |
|a HF5415.335
|b J62
|
| 082 |
0 |
0 |
|a 658.8/12
|2 22
|
| 100 |
1 |
|
|a John, Joby,
|d 1957-
|9 366286
|
| 245 |
1 |
0 |
|a Fundamentals of customer-focused management :
|b competing through service /
|c Joby John.
|
| 260 |
|
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|a Westport, Conn. :
|b Praeger,
|c 2003.
|
| 300 |
|
|
|a xx, 216 p. :
|b il. ;
|c 25 cm.
|
| 504 |
|
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|a Incluye notas bibliográficas.
|
| 650 |
|
4 |
|a Relaciones con los clientes.
|9 4792
|
| 650 |
|
4 |
|a Servicios al cliente
|
| 650 |
|
4 |
|a Calidad total en administración
|
| 650 |
|
4 |
|a Administración de industrias de servicios.
|9 2502
|
| 901 |
|
|
|a Z0
|b UV#
|
| 902 |
|
|
|a DGBUV
|
| 942 |
|
|
|c LIBRO
|6 _
|
| 999 |
|
|
|c 176149
|d 176149
|
