Transforming corporate performance : measuring and managing the drivers of business success /

Detalles Bibliográficos
Autor principal: Milgate, Michael, 1966-
Formato: Libro
Lenguaje:English
Materias:
Efectividad organizacional > Mediciones.
Productividad industrial > Mediciones.
Calidad total en administración > Mediciones.
Desarrollo > Mediciones.
Administración industrial
Éxito en los negocios
Acceso en línea:http://www.loc.gov/catdir/toc/fy044/2003057994.html
Tabla de Contenidos:
  • Context for strategic performance measurement
  • Performance measurement frameworks
  • Self-assessment and business excellence
  • Benchmarking and strategic performance measurement
  • Process measurement
  • Customer measurement : strategic issues, best practice, and new dimensions
  • Strategic quality measurement frameworks and approaches
  • Employee measurement
  • Trends and practices in financial measurement
  • Knowledge management and measurement
  • Strategic performance measurement overview.

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