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| LEADER |
00000cam a2200000Ia 4500 |
| 001 |
ocm20357056 |
| 003 |
OCoLC |
| 005 |
20150815141146.0 |
| 008 |
051026s1990 nyua b 001 0 eng d |
| 035 |
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|a (Sirsi) i9780029357019
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| 040 |
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|a DLC
|c DLC
|d UV#
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| 020 |
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|a 0029357012
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| 050 |
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|a HF5415.5
|b Z44
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| 082 |
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4 |
|a 658.8/12
|2 20
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| 100 |
1 |
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|a Zeithaml, Valarie A.
|9 381094
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| 245 |
1 |
0 |
|a Delivering quality service
|b : balancing customer perceptions and expectations
|c / Valarie A. Zeithaml, A. Parasuraman, Leonard L. Berry.
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| 260 |
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|a New York
|b : Free Press
|a ; London
|b : Collier Macmillan,
|c c1990.
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| 300 |
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|a xii, 226 p.
|b : il.
|c ; 25 cm.
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| 504 |
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|a Incluye bibliografías.
|
| 650 |
|
4 |
|a Servicios al cliente.
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| 650 |
|
4 |
|a Industrias de servicios
|x Control de calidad
|x Modelos matemáticos.
|
| 700 |
1 |
|
|a Parasuraman, A.
|9 408473
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| 700 |
1 |
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|a Berry, Leonard L.,
|d 1942-
|
| 901 |
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|a Z0
|b UV#
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| 596 |
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|a 2
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| 942 |
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|c LIBRO
|6 _
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| 999 |
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|c 185990
|d 185990
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