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| LEADER |
00000cam a2200000Ia 4500 |
| 001 |
ocn436274411 |
| 003 |
OCoLC |
| 005 |
20210831130741.0 |
| 008 |
110401s2009 mx a 001 0 spa d |
| 999 |
|
|
|c 242709
|d 242709
|
| 020 |
|
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|a 9789701070949
|
| 020 |
|
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|a 9701070941
|
| 040 |
|
|
|a UN@
|b spa
|c UN@
|d UV#
|
| 050 |
|
4 |
|a HF5415.5
|b L58 2009
|
| 100 |
1 |
|
|a Livingston, Bob,
|d 1937-
|
| 245 |
1 |
0 |
|a Pasión por la excelencia en el servicio :
|b cómo ganar clientes de por vida /
|c Bob Livingston ; prólogo por David Calhoun ; tr., Ma. del Carmen Chávez García.
|
| 260 |
|
|
|a México :
|b McGraw-Hill,
|c c2009.
|
| 300 |
|
|
|a xi, 296 p. :
|b il.
|c ; 23 cm.
|
| 336 |
|
|
|2 rdacontent
|
| 337 |
|
|
|2 rdamedia
|
| 338 |
|
|
|2 rdacarrier
|
| 490 |
0 |
|
|a Educación
|
| 500 |
|
|
|a Traducción de: How you do what you do. Create service excellence that wins clients for life.
|
| 500 |
|
|
|a Incluye índice.
|
| 650 |
|
4 |
|a Servicios al cliente.
|
| 650 |
|
4 |
|a Relaciones con los clientes.
|9 4792
|
| 856 |
4 |
1 |
|z Tabla de contenido
|u http://catdir.loc.gov/catdir/toc/ecip0813/2008011683.html
|
| 901 |
|
|
|a Z0
|b UV#
|
| 902 |
|
|
|a DGBUV
|
| 942 |
|
|
|c LIBRO
|
