|
|
|
|
| LEADER |
00000nam a2200000Ia 4500 |
| 003 |
UV# |
| 005 |
20151020121830.0 |
| 006 |
a 000 0 |
| 008 |
991123s1989 mx 000 0 spa d |
| 020 |
|
|
|a 8487189253
|
| 040 |
|
|
|a DLC
|c DCLC
|d UV#
|
| 050 |
|
4 |
|a HG1616.C87
|b B47
|
| 082 |
0 |
0 |
|a 332.1/068/8 19
|
| 100 |
1 |
|
|a Berry, Leonard L.,
|d 1942-
|9 403389
|
| 245 |
1 |
0 |
|a Calidad de servicio
|b : una ventaja estratégica para instituciones financieras
|c / Leonard L. Berry, David R. Bennett, Carter W. Brown.
|
| 260 |
|
|
|a Madrid
|b : Eds. Díaz de Santos,
|c 1989.
|
| 300 |
|
|
|a xx, 203 p.
|c ; 22 cm.
|
| 490 |
|
0 |
|a Ser. Liderazgo en Banca.
|
| 500 |
|
|
|a Traducción de: Service quality.
|
| 650 |
|
4 |
|a Bancos.
|
| 650 |
|
4 |
|a Servicios al cliente
|
| 700 |
1 |
|
|a Bennett, David R.
|9 403393
|
| 700 |
1 |
|
|a Brown, Carter W.
|9 403398
|
| 902 |
|
|
|a DBUV
|
| 942 |
|
|
|c LIBRO
|6 _
|
| 999 |
|
|
|c 60440
|d 60440
|
