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SBUV012822 |
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UV# |
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20170605143245.0 |
| 008 |
000318s1995 ilua b 001 0 eng d |
| 020 |
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|a 0786301287
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| 020 |
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|a 9780786301287
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|a DLC
|b spa
|c DLC
|d UV#
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| 050 |
0 |
4 |
|a HF5415.5
|b B375 1995
|
| 082 |
0 |
0 |
|a 658.8/12
|2 20
|
| 100 |
1 |
|
|a Barsky, Jonathan D.
|9 393798
|
| 245 |
1 |
0 |
|a World-class customer satisfaction
|c / Jonathan D. Barsky.
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| 260 |
|
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|a Burr Ridge, Ill. ;
|a New York, NY :
|b Irwin Professional Publising,
|c c1995.
|
| 300 |
|
|
|a xviii, 229 páginas :
|b ilustraciones ;
|c 24 cm.
|
| 504 |
|
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|a Incluye notas bibliográficas e índice.
|
| 650 |
|
4 |
|9 2877
|a Satisfacción del consumidor
|v Estudio de casos
|
| 650 |
|
4 |
|a Servicios al cliente
|9 432867
|v Estudio de casos
|
| 902 |
|
|
|a DGBUV
|
| 942 |
|
|
|c LIBRO
|2 lcc
|6 _
|
| 999 |
|
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|c 66818
|d 66818
|
