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|a 658.8
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| 100 |
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|a Berry, Leonard L.
|9 403389
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| 245 |
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|a Marketing services
|b : competing through quality
|c / Leonard L. Berry, A. Parasuraman
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| 260 |
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|a New York
|b : Free Press,
|c c1991
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| 300 |
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|a xi, 212 p
|b : il
|c ; 25 cm.
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| 336 |
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|2 rdacontent
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| 337 |
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|2 rdamedia
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| 338 |
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|2 rdacarrier
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| 500 |
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|a Bibliografía: p. 191-203
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| 650 |
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4 |
|a Servicios al cliente
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| 650 |
|
4 |
|a Consumidores
|
| 650 |
|
4 |
|a Industrias de servicios
|9 356874
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| 700 |
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|a Parasuraman, A.
|e , coaut.
|9 408473
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| 942 |
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|c LIBRO
|2 lcc
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