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| LEADER |
00000nam a22000007a 4500 |
| 001 |
SBUV023218 |
| 003 |
UV# |
| 005 |
20211013172043.0 |
| 006 |
a 000 0 |
| 008 |
991107s1994 000 0 d |
| 999 |
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|c 67746
|d 67746
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| 020 |
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|a 9586002918
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| 040 |
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|a orig.
|
| 050 |
|
4 |
|a HF5415.5
|b G56
|3 1994
|
| 100 |
|
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|a Ginebra, Joan
|9 371548
|
| 245 |
|
0 |
|a Dirección de servicio
|b : la otra calidad
|c / Joan Ginebra, Rafael Arana de la Garza
|
| 260 |
|
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|a Santafé de Bogotá
|b : McGraw-Hill/Interamericana,
|c 1994
|
| 300 |
|
|
|a 240 p
|c ; 24 cm.
|
| 336 |
|
|
|2 rdacontent
|
| 337 |
|
|
|2 rdamedia
|
| 338 |
|
|
|2 rdacarrier
|
| 490 |
0 |
|
|a Ser. McGraw-Hill Servicio al cliente
|v ; t. 2
|
| 650 |
|
4 |
|a Servicios al cliente
|
| 650 |
|
4 |
|a Administración de empresas
|
| 700 |
|
|
|a Arana de la Garza, Rafael
|e , coaut.
|
| 942 |
|
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|c LIBRO
|2 lcc
|
