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a 000 0 |
| 008 |
020410s1994 mx 000 0 spa d |
| 020 |
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|a 9586002888
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| 035 |
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|a (Sirsi) i9789586002882
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| 035 |
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|a (Sirsi) SBUV023219
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|a UV#
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| 050 |
|
4 |
|a HF5415.5
|b H67
|3 1994
|
| 100 |
1 |
|
|a Horovitz, Jacques
|9 398140
|
| 245 |
1 |
3 |
|a La calidad del servicio
|b : a la conquista del cliente
|c / pról. de Gilbert Trigano
|
| 260 |
|
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|a Bogotá
|b : McGraw-Hill Interamericana,
|c 1994
|
| 300 |
|
|
|a xiii, 105 p
|c ; 24 cm.
|
| 490 |
0 |
0 |
|a Ser. McGraw-Hill Servicio al cliente
|v ; t. 3
|
| 500 |
|
|
|a Bibliografía: p. 104-105
|
| 500 |
|
|
|a Traducción de: La qualité de service
|
| 650 |
|
4 |
|a Servicios al cliente
|
| 596 |
|
|
|a 12
|
| 942 |
|
|
|c LIBRO
|6 _
|
| 999 |
|
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|c 67747
|d 67747
|
