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|a 970101166X
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|a UV#
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|a HF5415.5
|b R62
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| 100 |
1 |
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|9 368010
|a Rodríguez, Mauro
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| 245 |
1 |
0 |
|a Creatividad en el servicio
|b : una estrategia competitiva para Latinoamérica
|c / Mauro Rodríguez Estrada, Ricardo Escobar Borrego.
|
| 260 |
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|a México
|b : McGraw-Hill,
|c c1996.
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| 300 |
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|a vii, 128 p.
|b : il.
|c ; 21 cm.
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| 336 |
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|2 rdacontent
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| 337 |
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|2 rdamedia
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| 338 |
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|2 rdacarrier
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| 504 |
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|a Bibliografía: p. 118.
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| 590 |
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|a Reimpr. 1999: CONTAD-TUX.
|
| 650 |
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4 |
|a Servicios al cliente
|
| 700 |
1 |
2 |
|a Escobar Borrego, Ricardo.
|
| 942 |
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|c LIBRO
|2 lcc
|
