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| LEADER |
00000cam a2200000Ia 4500 |
| 003 |
UV# |
| 005 |
20211022180334.0 |
| 008 |
001016s1997 mx a b 000 0 spa d |
| 999 |
|
|
|c 83110
|d 83110
|
| 020 |
|
|
|a 9688809799
|
| 040 |
|
|
|a DLC
|d UV#
|
| 050 |
|
4 |
|a HD62.15
|b S42
|
| 082 |
|
4 |
|a 658.5/62 20
|
| 100 |
1 |
|
|a Shaw, James G.,
|d 1946-
|
| 245 |
1 |
3 |
|a El cliente quiere... calidad
|c / James G. Shaw ; tr. Margarita Gómez Escudero.
|
| 260 |
|
|
|a México
|b : Prentice-Hall Hispanoamericana,
|c c1997.
|
| 300 |
|
|
|a xiii, 126 p.
|b : il.
|c ; 23 cm.
|e + 1 disquete (3 1/2).
|
| 336 |
|
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|2 rdacontent
|
| 337 |
|
|
|2 rdamedia
|
| 338 |
|
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|2 rdacarrier
|
| 490 |
0 |
0 |
|a Ser. Warren Bennis
|
| 504 |
|
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|a Bibliografía: p. 123.
|
| 534 |
|
|
|a Traducción de: Customer-Inspired Quality.
|
| 650 |
|
4 |
|a Administración pública
|x Calidad total.
|
| 650 |
|
4 |
|9 2877
|a Satisfacción del consumidor
|
| 902 |
|
|
|a DBUV
|
| 942 |
|
|
|c LIBRO
|
