Operation and maintenance in ST-MA

This paper will review the Operation & Maintenance (O&M) activities in the ST-MA group, giving an overview of the services provided by the Group as well as the contract activities. As an introduction, a conceptual framework for O&M is proposed in order to better situate the domains of Operation and Maintenance respectively. The ST-MA activities shall be looked at through the three main service axes and special emphasis will be given to the contractual implementation, supervision and follow-up methodology.