Operation and maintenance in the FM Group

2002 has been a transitory year for the operation and maintenance on the tertiary buildings at CERN. The implementation of one unique contract of Facilities Management was the major issue which led to the merging of several technical activities previously carried out through different contracts, for many years. This paper, written after the first eight months of FM activities, presents the distinctive features of the transition period, the main changes in the management of the contract related to the technical maintenance, and the main difficulties encountered. It finally gives figures showing the evolution of some key maintenance indicators from the past years to today, as far as the scope of each activity can be compared.