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ITIL
This publication focuses on continual service improvement (CSI) from both an IT service and IT service management perspective. It introduces the concept of CSI at a high level and defines its value before describing common methods and techniques. The guidance is written for managers and practitioner...
| Autores principales: | , , |
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| Lenguaje: | eng |
| Publicado: |
TSO
2007
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| Materias: | |
| Acceso en línea: | http://cds.cern.ch/record/1181062 |
| _version_ | 1780916348047589376 |
|---|---|
| author | Fanning, Peter Taylor, Sharon Spalding, George |
| author_facet | Fanning, Peter Taylor, Sharon Spalding, George |
| author_sort | Fanning, Peter |
| collection | CERN |
| description | This publication focuses on continual service improvement (CSI) from both an IT service and IT service management perspective. It introduces the concept of CSI at a high level and defines its value before describing common methods and techniques. The guidance is written for managers and practitioners at all levels. |
| id | cern-1181062 |
| institution | Organización Europea para la Investigación Nuclear |
| language | eng |
| publishDate | 2007 |
| publisher | TSO |
| record_format | invenio |
| spelling | cern-11810622021-04-22T01:36:02Zhttp://cds.cern.ch/record/1181062engFanning, PeterTaylor, SharonSpalding, GeorgeITILComputing and ComputersThis publication focuses on continual service improvement (CSI) from both an IT service and IT service management perspective. It introduces the concept of CSI at a high level and defines its value before describing common methods and techniques. The guidance is written for managers and practitioners at all levels.TSOoai:cds.cern.ch:11810622007 |
| spellingShingle | Computing and Computers Fanning, Peter Taylor, Sharon Spalding, George ITIL |
| title | ITIL |
| title_full | ITIL |
| title_fullStr | ITIL |
| title_full_unstemmed | ITIL |
| title_short | ITIL |
| title_sort | itil |
| topic | Computing and Computers |
| url | http://cds.cern.ch/record/1181062 |
| work_keys_str_mv | AT fanningpeter itil AT taylorsharon itil AT spaldinggeorge itil |