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ITIL
This publication focuses on continual service improvement (CSI) from both an IT service and IT service management perspective. It introduces the concept of CSI at a high level and defines its value before describing common methods and techniques. The guidance is written for managers and practitioner...
| Autores principales: | , , |
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| Lenguaje: | eng |
| Publicado: |
TSO
2007
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| Materias: | |
| Acceso en línea: | http://cds.cern.ch/record/1181062 |