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A complete and balanced service scorecard: creating value through sustained performance improvement

Detalles Bibliográficos
Autores principales:	Tyagi, Rajesh K, Gupta, Praveen
Lenguaje:	eng
Publicado:	Pearson Education 2008
Materias:	Information Transfer and Management
Acceso en línea:	http://cds.cern.ch/record/1211019

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