Practical IT service management: a concise guide for busy executives

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Practical IT Service Management is a clear, concise and to the point guide to implementing IT service management (ITSM). It is based on ITIL Version 3, one of the most widely accepted best-practice approaches to ITSM

Detalles Bibliográficos
Autor principal: Thejendra, BS
Lenguaje:eng
Publicado: IT Governance 2008
Materias:
Information Transfer and Management
Acceso en línea:http://cds.cern.ch/record/1319911
Descripción
Sumario:Practical IT Service Management is a clear, concise and to the point guide to implementing IT service management (ITSM). It is based on ITIL Version 3, one of the most widely accepted best-practice approaches to ITSM

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