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Practical IT service management: a concise guide for busy executives
Practical IT Service Management is a clear, concise and to the point guide to implementing IT service management (ITSM). It is based on ITIL Version 3, one of the most widely accepted best-practice approaches to ITSM
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| Lenguaje: | eng |
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IT Governance
2008
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| Acceso en línea: | http://cds.cern.ch/record/1319911 |