Key Performance Indicators (KPI): Developing, Implementing, and Using Winning KPIs

An in-depth look at how to create and use key performance indicators (KPIs), from the King of KPIs â€" now updated and expanded! By exploring measures that have transformed businesses, David Parmenter has developed a methodology that is breathtaking in its simplicity and yet profound in its impact. Now in an updated and expanded Second Edition, Key Performance Indicators is a proactive guide representing a significant shift in the way KPIs are developed and used, with an abundance of implementation tools, including: The four foundation stones that lead the development and use of KPIs; A 12-ste