Service level agreements: a legal and practical guide

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By reading this a short, legal and practical guide to SLAs, you should be able to quickly come up to speed with some of the legal and practical issues that might arise. Negotiating the SLA and putting the SLA into action are also discussed in the pocket guide. Whilst short and easy to digest, case r...

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Detalles Bibliográficos
Autor principal: Desai, Jimmy
Lenguaje:eng
Publicado: IT Governance Publ. 2010
Materias:
Information Transfer and Management
Acceso en línea:http://cds.cern.ch/record/1412786
Descripción
Sumario:By reading this a short, legal and practical guide to SLAs, you should be able to quickly come up to speed with some of the legal and practical issues that might arise. Negotiating the SLA and putting the SLA into action are also discussed in the pocket guide. Whilst short and easy to digest, case references and weblinks have been provided in the text so readers can find out more information about SLAs.  

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