Analysis of the 2011 CERN Document Server User Satisfaction Survey

This document analyses the results of the CDS User Satisfaction Survey that ran during Autumn 2011. It shows the feedback received relative to the Search engine, the Submission procedures and the Collaborative tools. It then describes the feedback received relative to the content of the CERN Document Server and general user impressions. The feedback is compared with some key statistics that were automatically extracted from the CDS user activity logs in 2011. A selection of the most useful free text comments that were made by the respondents of the survey is also listed. In the last part, an action list derived from the combined analysis of the survey, the statistics and the comments is being drafted. 150 answers have been received in total (some, with sections not completed). 2/3rd of these answers came from users working at CERN.