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IT Service Management Foundation Practice Questions: For ITIL Foundation Exam candidates

The most authoritative guide to preparing for the ITIL® Foundation Certificate in IT Service Management. This new edition is compatible with the 2011 update to ITIL®. It includes an extensive range of practice questions and utilises the experience of three independent service management consultants...

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Detalles Bibliográficos
Autores principales: Mann, Steve, Gannon, Tony, Mear, Nigel
Lenguaje:eng
Publicado: British Informatics Society Limited 2012
Materias:
Acceso en línea:http://cds.cern.ch/record/1487227