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When the inevitable surprises occur ... Are you ready to diffuse the situation with the right questions?

Detalles Bibliográficos
Autor principal:	Fadem, Terry J
Lenguaje:	eng
Publicado:	Pearson Education publishing as FTPress Delivers 2010
Materias:	XX
Acceso en línea:	http://cds.cern.ch/record/1512287

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