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Understanding customer needs: software QFD and the voice of the customer

Detalles Bibliográficos
Autores principales:	Jayaswal, Bijay K, Patton, Peter C, Zultner, Richard E
Lenguaje:	eng
Publicado:	Prentice Hall 2007
Materias:	Computing and Computers
Acceso en línea:	http://cds.cern.ch/record/1512396

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