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CMMI for services: guidelines for superior service

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Detalles Bibliográficos
Autores principales:	Forrester, Eileen C, Buteau, Brandon L, Shrum, Sandy
Lenguaje:	eng
Publicado:	Addison-Wesley 2010
Materias:	Computing and Computers
Acceso en línea:	http://cds.cern.ch/record/1518394

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