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Effective apology: mending fences, building bridges, and restoring trust

Detalles Bibliográficos
Autor principal:	Kador, John
Lenguaje:	eng
Publicado:	Berrett-Koehler Publishers 2009
Materias:	Information Transfer and Management
Acceso en línea:	http://cds.cern.ch/record/1526663

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