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Service management at CERN with Service-Now
The Information Technology (IT) and the General Services (GS) departments at CERN have decided to combine their extensive experience in support for IT and non-IT services towards a common goal - to bring the services closer to the end user based on Information Technology Infrastructure Library (ITIL...
| Autores principales: | , , , , , , , , , |
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| Lenguaje: | eng |
| Publicado: |
2012
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| Materias: | |
| Acceso en línea: | https://dx.doi.org/10.1088/1742-6596/396/6/062022 http://cds.cern.ch/record/1565902 |