The definitive guide to IT service metrics

Used just as they are, the metrics in this book will bring many benefits to both the IT department and the business as a whole. Details of the attributes of each metric are given, enabling you to make the right choices for your business. You may prefer and are encouraged to design and create your ow...

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Detalles Bibliográficos
Autores principales: McWhirter, Kurt, Gaughan, Ted
Lenguaje:eng
Publicado: IT Governance 2012
Materias:
Computing and Computers
Acceso en línea:http://cds.cern.ch/record/1619493
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author McWhirter, Kurt
Gaughan, Ted
author_facet McWhirter, Kurt
Gaughan, Ted
author_sort McWhirter, Kurt
collection CERN
description Used just as they are, the metrics in this book will bring many benefits to both the IT department and the business as a whole. Details of the attributes of each metric are given, enabling you to make the right choices for your business. You may prefer and are encouraged to design and create your own metrics to bring even more value to your business - this book will show you how to do this, too.
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spelling cern-16194932021-04-21T21:55:40Zhttp://cds.cern.ch/record/1619493engMcWhirter, KurtGaughan, TedThe definitive guide to IT service metricsComputing and ComputersUsed just as they are, the metrics in this book will bring many benefits to both the IT department and the business as a whole. Details of the attributes of each metric are given, enabling you to make the right choices for your business. You may prefer and are encouraged to design and create your own metrics to bring even more value to your business - this book will show you how to do this, too.IT Governanceoai:cds.cern.ch:16194932012
spellingShingle Computing and Computers
McWhirter, Kurt
Gaughan, Ted
The definitive guide to IT service metrics
title The definitive guide to IT service metrics
title_full The definitive guide to IT service metrics
title_fullStr The definitive guide to IT service metrics
title_full_unstemmed The definitive guide to IT service metrics
title_short The definitive guide to IT service metrics
title_sort definitive guide to it service metrics
topic Computing and Computers
url http://cds.cern.ch/record/1619493
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