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Non-linguistic analysis of call center conversations
The book focuses on the part of the audio conversation not related to language such as speaking rate (in terms of number of syllables per unit time) and emotion centric features. This text examines using non-linguistics features to infer information from phone calls to call centers. The author analy...
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| Lenguaje: | eng |
| Publicado: |
Springer
2014
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| Acceso en línea: | https://dx.doi.org/10.1007/978-3-319-00897-4 http://cds.cern.ch/record/1967964 |
| _version_ | 1780944627583418368 |
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| author | Kopparapu, Sunil Kumar |
| author_facet | Kopparapu, Sunil Kumar |
| author_sort | Kopparapu, Sunil Kumar |
| collection | CERN |
| description | The book focuses on the part of the audio conversation not related to language such as speaking rate (in terms of number of syllables per unit time) and emotion centric features. This text examines using non-linguistics features to infer information from phone calls to call centers. The author analyzes 'how' the conversation happens and not 'what' the conversation is about by audio signal processing and analysis. |
| id | cern-1967964 |
| institution | Organización Europea para la Investigación Nuclear |
| language | eng |
| publishDate | 2014 |
| publisher | Springer |
| record_format | invenio |
| spelling | cern-19679642021-04-21T20:50:46Zdoi:10.1007/978-3-319-00897-4http://cds.cern.ch/record/1967964engKopparapu, Sunil KumarNon-linguistic analysis of call center conversationsEngineeringThe book focuses on the part of the audio conversation not related to language such as speaking rate (in terms of number of syllables per unit time) and emotion centric features. This text examines using non-linguistics features to infer information from phone calls to call centers. The author analyzes 'how' the conversation happens and not 'what' the conversation is about by audio signal processing and analysis.Springeroai:cds.cern.ch:19679642014 |
| spellingShingle | Engineering Kopparapu, Sunil Kumar Non-linguistic analysis of call center conversations |
| title | Non-linguistic analysis of call center conversations |
| title_full | Non-linguistic analysis of call center conversations |
| title_fullStr | Non-linguistic analysis of call center conversations |
| title_full_unstemmed | Non-linguistic analysis of call center conversations |
| title_short | Non-linguistic analysis of call center conversations |
| title_sort | non-linguistic analysis of call center conversations |
| topic | Engineering |
| url | https://dx.doi.org/10.1007/978-3-319-00897-4 http://cds.cern.ch/record/1967964 |
| work_keys_str_mv | AT kopparapusunilkumar nonlinguisticanalysisofcallcenterconversations |