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Delivering effective social customer service : how to redefine the way you manage customer experience and your corporate reputation

Detalles Bibliográficos
Autores principales:	Blunt, Carolyn, Hill-Wilson, Martin
Lenguaje:	eng
Publicado:	J. Wiley & Sons 2013
Materias:	Computing and Computers
Acceso en línea:	http://cds.cern.ch/record/1970244

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