ITSM process assessment supporting ITIL

The key to any successful IT Service Management solution are strong, clear processes that are fit for purpose. The continual cycle of service improvements must therefore look at the existing processes and assess how effective they are within changing business requirements.This innovative title not only looks at this fundamental process assessment, it does it using the key ISO/IEC standard in this area. In brief, this title explains the meeting between two standards:ITIL: the de facto standard in IT Service Management.ISO/IEC 15504 Information technology - Process assessmentReaders can therefor