ITSM process assessment supporting ITIL

The key to any successful IT Service Management solution are strong, clear processes that are fit for purpose. The continual cycle of service improvements must therefore look at the existing processes and assess how effective they are within changing business requirements.This innovative title not o...

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Detalles Bibliográficos
Autores principales: Barafort, Béatrix, Betry, Valérie, Cortina, Stéphane
Lenguaje:eng
Publicado: Van Haren Publ. 2009
Materias:
Mathematical Physics and Mathematics
Acceso en línea:http://cds.cern.ch/record/2116600
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author Barafort, Béatrix
Betry, Valérie
Cortina, Stéphane
author_facet Barafort, Béatrix
Betry, Valérie
Cortina, Stéphane
author_sort Barafort, Béatrix
collection CERN
description The key to any successful IT Service Management solution are strong, clear processes that are fit for purpose. The continual cycle of service improvements must therefore look at the existing processes and assess how effective they are within changing business requirements.This innovative title not only looks at this fundamental process assessment, it does it using the key ISO/IEC standard in this area. In brief, this title explains the meeting between two standards:ITIL: the de facto standard in IT Service Management.ISO/IEC 15504 Information technology - Process assessmentReaders can therefor
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institution Organización Europea para la Investigación Nuclear
language eng
publishDate 2009
publisher Van Haren Publ.
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spelling cern-21166002021-04-21T19:56:34Zhttp://cds.cern.ch/record/2116600engBarafort, BéatrixBetry, ValérieCortina, StéphaneITSM process assessment supporting ITILMathematical Physics and MathematicsThe key to any successful IT Service Management solution are strong, clear processes that are fit for purpose. The continual cycle of service improvements must therefore look at the existing processes and assess how effective they are within changing business requirements.This innovative title not only looks at this fundamental process assessment, it does it using the key ISO/IEC standard in this area. In brief, this title explains the meeting between two standards:ITIL: the de facto standard in IT Service Management.ISO/IEC 15504 Information technology - Process assessmentReaders can thereforVan Haren Publ.oai:cds.cern.ch:21166002009
spellingShingle Mathematical Physics and Mathematics
Barafort, Béatrix
Betry, Valérie
Cortina, Stéphane
ITSM process assessment supporting ITIL
title ITSM process assessment supporting ITIL
title_full ITSM process assessment supporting ITIL
title_fullStr ITSM process assessment supporting ITIL
title_full_unstemmed ITSM process assessment supporting ITIL
title_short ITSM process assessment supporting ITIL
title_sort itsm process assessment supporting itil
topic Mathematical Physics and Mathematics
url http://cds.cern.ch/record/2116600
work_keys_str_mv AT barafortbeatrix itsmprocessassessmentsupportingitil
AT betryvalerie itsmprocessassessmentsupportingitil
AT cortinastephane itsmprocessassessmentsupportingitil

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