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ITSM process assessment supporting ITIL
The key to any successful IT Service Management solution are strong, clear processes that are fit for purpose. The continual cycle of service improvements must therefore look at the existing processes and assess how effective they are within changing business requirements.This innovative title not o...
| Autores principales: | , , |
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| Lenguaje: | eng |
| Publicado: |
Van Haren Publ.
2009
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| Materias: | |
| Acceso en línea: | http://cds.cern.ch/record/2116600 |