Cargando…

Quality and the academic library: reviewing, assessing and enhancing service provision

Quality and the Academic Library: Reviewing, Assessing and Enhancing Service Provision provides an in-depth review and analysis of quality management and service quality in academic libraries. All aspects of quality are considered in the book, including quality assessment, quality review, and qualit...

Descripción completa

Detalles Bibliográficos
Autor principal: Atkinson, Jeremy
Lenguaje:eng
Publicado: Chandos 2016
Acceso en línea:http://cds.cern.ch/record/2144549
_version_ 1780950258930417664
author Atkinson, Jeremy
author_facet Atkinson, Jeremy
author_sort Atkinson, Jeremy
collection CERN
description Quality and the Academic Library: Reviewing, Assessing and Enhancing Service Provision provides an in-depth review and analysis of quality management and service quality in academic libraries. All aspects of quality are considered in the book, including quality assessment, quality review, and quality enhancement. An overview of quality management and service quality concepts, principles, and methods leads to a detailed consideration of how they have been applied in universities and their libraries. A case study approach is used with different perspectives provided from the different stakeholders involved in the quality processes. All contributors adopt a critical reflection approach, reflecting on the implications, impact, and significance of the activities undertaken and the conclusions that can be drawn for future developments. The book concludes with an overall reflection on quality management and service quality in academic libraries with a final analysis of priorities for the future.
id cern-2144549
institution Organización Europea para la Investigación Nuclear
language eng
publishDate 2016
publisher Chandos
record_format invenio
spelling cern-21445492021-04-21T19:44:32Zhttp://cds.cern.ch/record/2144549engAtkinson, JeremyQuality and the academic library: reviewing, assessing and enhancing service provisionQuality and the Academic Library: Reviewing, Assessing and Enhancing Service Provision provides an in-depth review and analysis of quality management and service quality in academic libraries. All aspects of quality are considered in the book, including quality assessment, quality review, and quality enhancement. An overview of quality management and service quality concepts, principles, and methods leads to a detailed consideration of how they have been applied in universities and their libraries. A case study approach is used with different perspectives provided from the different stakeholders involved in the quality processes. All contributors adopt a critical reflection approach, reflecting on the implications, impact, and significance of the activities undertaken and the conclusions that can be drawn for future developments. The book concludes with an overall reflection on quality management and service quality in academic libraries with a final analysis of priorities for the future.Chandosoai:cds.cern.ch:21445492016
spellingShingle Atkinson, Jeremy
Quality and the academic library: reviewing, assessing and enhancing service provision
title Quality and the academic library: reviewing, assessing and enhancing service provision
title_full Quality and the academic library: reviewing, assessing and enhancing service provision
title_fullStr Quality and the academic library: reviewing, assessing and enhancing service provision
title_full_unstemmed Quality and the academic library: reviewing, assessing and enhancing service provision
title_short Quality and the academic library: reviewing, assessing and enhancing service provision
title_sort quality and the academic library: reviewing, assessing and enhancing service provision
url http://cds.cern.ch/record/2144549
work_keys_str_mv AT atkinsonjeremy qualityandtheacademiclibraryreviewingassessingandenhancingserviceprovision