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2nd International Conference on Serviceology
This book provides a useful overall guide to the state of the art in theory and practice of services. It can also serve as a reference book for researchers in various fields, including engineering, marketing, economics, and other disciplines. Advanced works presented here were selected from the proc...
| Autores principales: | , , |
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| Lenguaje: | eng |
| Publicado: |
Springer
2016
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| Materias: | |
| Acceso en línea: | https://dx.doi.org/10.1007/978-4-431-55861-3 http://cds.cern.ch/record/2220966 |