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A new approach to automating services: companies are achieving productivity gains by using software robots to perform routine, rules-based service processes : if implemented well, such automation can result in high-performing human-robot teams, in which software robots and human employees complement one another
| Autores principales: | , |
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| Lenguaje: | eng |
| Publicado: |
MIT Sloan Management Review
2016
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| Materias: | |
| Acceso en línea: | http://cds.cern.ch/record/2241125 |
| _version_ | 1780953170614157312 |
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| author | Lacity, Mary Cecelia Wilcocks, Leslie P |
| author_facet | Lacity, Mary Cecelia Wilcocks, Leslie P |
| author_sort | Lacity, Mary Cecelia |
| collection | CERN |
| id | cern-2241125 |
| institution | Organización Europea para la Investigación Nuclear |
| language | eng |
| publishDate | 2016 |
| publisher | MIT Sloan Management Review |
| record_format | invenio |
| spelling | cern-22411252021-04-21T19:22:51Zhttp://cds.cern.ch/record/2241125engLacity, Mary CeceliaWilcocks, Leslie PA new approach to automating services: companies are achieving productivity gains by using software robots to perform routine, rules-based service processes : if implemented well, such automation can result in high-performing human-robot teams, in which software robots and human employees complement one anotherComputing and ComputersMIT Sloan Management Reviewoai:cds.cern.ch:22411252016 |
| spellingShingle | Computing and Computers Lacity, Mary Cecelia Wilcocks, Leslie P A new approach to automating services: companies are achieving productivity gains by using software robots to perform routine, rules-based service processes : if implemented well, such automation can result in high-performing human-robot teams, in which software robots and human employees complement one another |
| title | A new approach to automating services: companies are achieving productivity gains by using software robots to perform routine, rules-based service processes : if implemented well, such automation can result in high-performing human-robot teams, in which software robots and human employees complement one another |
| title_full | A new approach to automating services: companies are achieving productivity gains by using software robots to perform routine, rules-based service processes : if implemented well, such automation can result in high-performing human-robot teams, in which software robots and human employees complement one another |
| title_fullStr | A new approach to automating services: companies are achieving productivity gains by using software robots to perform routine, rules-based service processes : if implemented well, such automation can result in high-performing human-robot teams, in which software robots and human employees complement one another |
| title_full_unstemmed | A new approach to automating services: companies are achieving productivity gains by using software robots to perform routine, rules-based service processes : if implemented well, such automation can result in high-performing human-robot teams, in which software robots and human employees complement one another |
| title_short | A new approach to automating services: companies are achieving productivity gains by using software robots to perform routine, rules-based service processes : if implemented well, such automation can result in high-performing human-robot teams, in which software robots and human employees complement one another |
| title_sort | new approach to automating services: companies are achieving productivity gains by using software robots to perform routine, rules-based service processes : if implemented well, such automation can result in high-performing human-robot teams, in which software robots and human employees complement one another |
| topic | Computing and Computers |
| url | http://cds.cern.ch/record/2241125 |
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